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GomaxDocsby Themeasy

Getting Help and Troubleshooting

If something isn’t working as expected, this page helps you fix the most common issues quickly — and shows you how to reach us when you need a hand.

Before you reach out

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Most problems are solved by these quick checks:

  • Update everything. Make sure the theme, the Gomax Core plugin, Elementor, and WooCommerce are all on their latest versions. See Updating the theme.
  • Check your server. Many “white screen”, failed-import, and save-error problems come from low PHP limits. Compare your setup against the Server Requirements.
  • Clear your cache. Purge any caching or optimization plugin and your CDN (for example, Cloudflare) after making changes.
  • Test for conflicts. Deactivate third-party plugins temporarily to see whether one of them is the cause.

Common issues

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Demo import didn’t finish or looks incomplete

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Increase your PHP limits and re-run the importer. Full steps are in Fix Demo Import Issues.

Add to cart, variations, or cart totals aren’t working

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This is often caused by Cloudflare’s Rocket Loader. See Cloudflare Rocket Loader Fix.

License or activation problems

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Re-check the steps in Activate Theme License. Activating your license also unlocks direct access to support.

The theme won’t save, or pages load slowly

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This is almost always caused by low PHP limits — revisit the Server Requirements.

Contact support

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Still stuck? Our team is happy to help.

When you write in, include your WordPress and theme versions, a short description of what you expected versus what happened, and a screenshot or link to the page if possible — it helps us solve things on the first reply.